Terms and Conditions - Sunboundvillas
Please read the following terms and conditions carefully before signing the document on the previous page.
These Terms and Conditions govern all bookings with Sunboundvillas ("the Company’’) Registered in Ireland. Company registration number 467806. Physical address Arena House, Arena Road, Sandyford Business Park, Dublin 18. Any booking made or order placed by you, whether through the Company's website or otherwise, shall be deemed an offer by you to rent the relevant accommodation subject to these terms and conditions. Once the holiday accommodation is booked and confirmed, the contract is between you (‘The Client’) and the owner. Upon receipt of your booking agreement and payment received we will send you a confirmation invoice on behalf of the owner.
By making a booking, the first named person on the booking (“the party leader”) agrees on behalf of all persons detailed on the booking that:-
- He/she has read these terms and conditions and agree to be bound by them;
- He/she is over 23 years of age and where placing an order for services with age restrictions you declare that he/she and all members of your party are of the appropriate age to purchase those services.
Extras/Changes to your booking
Extras (cots, highchairs, food packs etc) are available at a supplementary charge. For extras added after the final invoice has been sent we reserve the right to charge an administrative fee of €30. We cannot guarantee the availability of any extras ordered a few days in advance of your departure.
In consideration of the fact that the Company acts only as a booking agent, the Company accepts no liability whatsoever for any aspect of the arrangements and in particular, accepts no liability for any loss, personal injury/illness or death however incurred. Although the Company uses all reasonable endeavours to ensure the accuracy of all information provided and the quality and facilities of the villas, we cannot accept any liability whatsoever for any problems that occur while guests occupy the villa of their choice. All information has been provided in good faith and no liability is accepted whatsoever by the Company for any misrepresentation of villa material or accommodation. While every effort is made to perform the contract, we cannot accept liability for alteration, delay or cancellation of your holiday because of war, or threat of war, riot or civil strife, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any governmental or public authority, technical problems relating to transport , airport regulations, temporary, technical, mechanical or electrical breakdown with your accommodation or other circumstances amounting to 'force majeure' or Acts of God and other similar events beyond our control. All reimbursements for material or non-material damages suffered by customers shall be excluded. In any case, the sums reimbursed may not be greater than the amount received by the Company.
Payments can be made securely by either Visa credit/debit card or bank transfer. Card payments carry a 2% processing fee.
A deposit payment for all villas and products including any promotional offers is required at the time of booking, once a booking request has been confirmed by the Company. If the booking is made within 6 weeks of the date of arrival then full payment is required immediately. Booking confirmation together with driving directions for the villa will be sent by email prior to departure. Where an initial deposit is paid, the balance must be paid within 6 weeks of the commencement date of the booking, whether demanded by us or not. If this is not paid within 10 days of it being due, then we reserve the right to cancel the booking without any refund. Provisional bookings will only be held for up to 48 hours pending receipt of a cleared deposit or full payment as may be required. Bookings will not be guaranteed until we have received your deposit payment as required.
Cancellation by you
You or any member of your party may cancel your booking at any time however no refund will be made for any monies already paid. In certain cases any loss, if incurred involuntarily, may be covered by your insurance policy.
Cancellation by the property owner/s
In the unlikely event the owner needs to cancel your booking you will be offered the choice of renting another property through the Company (subject to availability) with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company. No compensation is payable by the Company or the Owner for any other losses incurred as a result of a cancelled booking. It is therefore a condition of booking that customers take out suitable travel insurance to include cancellation cover.
The E.C. law dictates that no one should travel without adequate travel insurance. It is a condition of your booking that you take out comprehensive travel insurance as we cannot accept any responsibility for medical expenses, costs of repatriation, loss or damage to possessions, public liability, personal injury or any other costs, losses or damages of the kind which would be covered by a travel insurance policy. It is essential that you have effective holiday insurance cover to ensure losses on flights, other travel and accommodation. None of the aforementioned losses are the responsibility of Sunboundvillas.com
Security Deposits/Damage Deposit Waiver
Most of our villas and apartments are covered by a non-refundable damage deposit waiver of €8 per person. This covers you for accidental damage up to the value of €1000. This does not include loss of keys or cost for failure to return keys at the end of your stay. Many doors will not open from the outside if the key is left in the back of the door. If this occurs you will be charged the cost of changing the locks.
For Hotels and resorts with a check-in reception the security deposit will be in the form of a credit card swipe upon arrival. For certain luxury properties we are required to hold a house damage deposit which will be refunded with 4 weeks following your departure if no damages have been reports. We will always advise you of this. It is a condition of this booking that any damages accidental or otherwise are reports to the house manager immediately.
Security & Valuables
Any valuables left at the property are left at your own risk. Neither we nor the Owner are responsible for any loss. When provided, burglar alarms must be activated, safes used and proper care be taken against theft and burglary. It is your responsibility to ensure all doors and windows are closed and locked when leaving the property, or when by the poolside/in the grounds. If theft or damage to the owner’s property occurs through negligence on your part the owner is entitled to seek compensation from you.
You are responsible for keeping the property and all its contents and grounds in the same state of cleanliness, repair and condition as at the commencement of the holiday. The person whose name is on the booking form is responsible for the correct and decent behaviour of all members of the party. Should you or a member of the party not behave in such a manner, the Owner may use their absolute discretion to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. Neither we nor the Owner will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and neither we nor the Owner will pay any expenses or costs incurred as a result of the termination.
We act as an agent for the Owner for the private rental of the property. If you intend to organise a function (e.g. party, wedding, cocktail party) at the property, you must seek prior written permission from us. Additional charges may be applied and/or an increased security deposit may be sought at the Owner’s discretion.
No additional guests are allowed to attend the property for any type of visit/ function (i.e.party, weddings etc.) without the prior written consent. Only the number of guests specified on the booking form are allowed to stay at the property.
In the event that any unauthorised event/function is held at the property without the prior written consent, the Owner may use their absolute discretion to terminate the property rental. In this situation, you will be required to leave the accommodation. Neither we nor the Owner will have any further responsibility toward you including any return travel arrangements. No refunds will be made and neither we nor the Owner will pay any expenses or costs incurred as a result of the termination. Any security deposit paid will be forfeited. In the event of no security deposit being held or insufficient amount of security deposit being held, we will be entitled to charge you a fee at our discretion.
Sunboundvillas is a marketing agency for owners with holiday rental properties. We are not a key handling or management company and details of who you should contact in relation to any questions or problems whilst on holiday should be referred to the relevant owner/management agency. You will be given the full details of this entity when booking. If you have a problem whilst on holiday, this must be reported to the villa owner/manager immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint.
For that reason we accept no liability whatsoever for any aspect of the property and accept no liability for any loss, personal injury/illness or death however incurred. We are however very passionate about guest and owner experiences and use all reasonable endeavours to ensure that all information provided is accurate including the quality, features and facilities of the properties. We do not accept any liability for any problems that occur while guests occupy the property of their choice however we will support owners/ companies and guests to reach mutual agreements should it ever be necessary.
If you wish to complain when you return home, write to the owner/property manager. Please also send your complaint letter to us as we would be grateful for all feedback. In certain circumstances, depending on our agreement with the owner, we may be able to mediate between you and the supplier in order to help resolve the complaint; however we cannot accept any responsibility or liability for the complaint as we act as agent only.
Neither we, nor the Owner can be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond the Owner's control. In the event that a source of reasonably obvious noise has been in existence prior to your arrival and we are informed of this, we will contact you to inform you of the disturbance.
We cannot be held responsible for the breakdown of mechanical/electrical equipment such as pumps, boilers, swimming pool filtration systems, air conditioning units, nor for the failure of public utilities such as water, gas and electricity.
Generally, no pets are allowed at properties except with prior written consent.
Only the persons stated on the completed Booking Form and the number of persons including children stated in the booking form may use the property unless otherwise agreed in advance by us and the Owner. The maximum numbers of people, including infants allowed at the property may not be exceeded unless pre-agreed with us in writing. The Owner has the right to terminate hire without prior notice and without refund or compensation if the numbers are exceeded.
Although the Company makes every effort to ensure that advertised descriptions and photographs are accurate and correct, it does not own any of the villas and therefore cannot control or prevent changes. Although changes to villas advertised are infrequent, the Company reserves the right to change the description of any villa or service at any time, in which case we will endeavour to notify you of all changes before commencement of the booking date, if it is practical to do so. No compensation will be payable by the Company in such cases. No claims will be accepted for costs or additional expenses incurred as a result of any changes.
Distances given are approximate.
Any building work which may commence in the local area is outside of our control, and we cannot be held responsible for any resulting disturbance. However, should we become aware of any building work which may reasonably be considered to adversely affect the enjoyment of your holiday we will notify you as soon as possible, and wherever possible, will offer you the opportunity to transfer to an alternative property at the advertised price.
Health & Safety
Our customer safety and wellbeing is of paramount importance.
Please note that it is the requirements and standards of the country in which any property rental are provided which apply to those services and not those of the UK and Ireland. As a general rule, these requirements and standards will not be the same as at home and may sometimes be lower. Upon arrival at the property please familiarise yourself with the safety features and layout of the property. In particular if you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on balconies. If you should have any questions or concerns in this regard, please contact the local property representative.
Care should always be taken, especially round the pool area with supervision being given to children at all times. Diving is not permitted in any of our properties. Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. Many of the pools in the area are of the infinity design. These are pleasing on the eye as the water blends into the sky. However please note that beyond the pool boundary there is often a large drop so great care must be taken with children. Many terrace walls are 90cms to 1 metre high, whilst others may be less. There may also be roof terraces with low walls. If you have any concerns about the safety of the property please contact the local representative immediately. Any genuine problems will be dealt with as quickly as is locally possible, if feasible.
Many single storey villas have several steps inside them and gardens may have some drops or slopes. Several properties have staircases that can be steep and occasionally low head heights. The ground surface inside and outside the villa may be wet due to the maid cleaning them on arrival, departure and any other day when the maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.
In the event of a fire you should immediately vacate the property ensuring all members of your party have been evacuated and are safe. After accounting for the members of your party call the emergency services and our offices.
If you wish to make a special request, you must do so prior to your booking commencing. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not under any circumstances be accepted by us as failure to meet our contractual obligations.
If you or any member of your party has a medical condition or impaired mobility issue that may affect your stay then please advise us in writing prior to confirming your booking so that we may advise on the suitability of the property. If we are not provided with this information we cannot be held responsible if the property you select is not deemed suitable by you.
The speeds/reliability of internet access in Portugal is different from at home. There is only provider to land based internet (TP) which is a government run agency. Fibre cabling is being laid but only 10% of the population have access to Fibre. Some days it can be fast and other days it can be slow due to weather conditions, road works, rural location of the property etc. Unfortunately this is beyond the control of the owner so your patience would be appreciated. Many properties receive their TV channels through the internet for this reason loss of service may be experienced.
Many of our villas have a heated pool. Pool heating is always charged as an optional extra. The price per week is located under the pricing panel of the individual property. Pools can take up to 4 days to heat up so it is recommended that you order pool heating in advance. Pool heating generally increases the temperature of the water by 3 to 5 degrees. In low season and on cooler days the temperature increase may not be adequate to heat the pool to a comfortable temperature. Under these circumstances no refund will apply. In case of a pool heating malfunction you will be reimbursed for the days that the pool heating was not working.
Early check in/Late check out requests
Although we will note any such requests under no circumstances can they be guaranteed. As you can imagine during high season every one requests an early check-in and late check-out and it is impossible to accommodate everyone. We will recommend places to go where you can have your luggage stored and the use of communal facilities.
As in your own home, we are reliant on machines and equipment for the functionality and running of a property. Whilst owners provide necessary items, inevitably things can malfunction, or at worst break down and need replacing.
We would ask our clients to advise the local office or house managers immediately if they become aware of such concerns that staff may not have noticed, or addressed. Whilst every effort will be made by the local office to find the relevant supplier to repair/replace such items as quickly as possible, allowances should be made for delays in acquiring parts or replacing such equipment.
Maid service is usually between two and five times per week excluding public holidays. The maids will generally make the beds, clean the bathrooms, sweep the floors and wipe surfaces. The washing of dishes and laundering of clothes is not included. Rubbish removal and outside cleaning of terraces/barbeques is generally not part of the maid service.
Whether the cost of any air-conditioning is included in the villa price, or paid for as a supplement, the units must only be used while you are in the property, with all windows and doors kept closed. Under no circumstances must the units be left on continuously while the property is unoccupied. Where the air-conditioning is payable extra, should you elect to use this facility it must be paid for at the advertised rate which is not negotiable. Air-conditioning units do sometimes break and neither we nor the owners are liable in the case of a mechanical malfunction.
The warm climate inevitably attract insects such as ants, mosquitos and wasps. The best way of deterring insects such as ants and wasps, or indeed rodents such as mice, is to ensure that no food is left accessible, and crumbs are always swept up from terraces after an al fresco meal. By making sure that food is put away and rubbish regularly removed daily, you will be helping to keep the property free of unwelcome visitors.
Upon departure from the property it is the customer’s responsibility to ensure that all keys and remote controls for gates, doors and air-conditioning units are left at the property. You will be invoiced for any of the above items that are missing.
Baby Cots and Extra Beds
Most of our villas can provide one baby cot and/or one extra bed. Please check with us should this be required. It should be noted that the extra bed would be of the folding 'camp bed' style. Baby cots are usually of the portable 'travel cot' style. We recommend that you take your own cot linen for your baby's comfort and hygiene.
Electricity supply may not be as constant as you are used to at home. Sometimes the electricity may trip when too many items are in use at once. If this happens turn off some appliances and contact the local property manager who will be able to direct you to the local fuse box where the trip switch will need to be flicked.
Due to the water demand in the summer months the water pressure may not be constant. In rare instances it may be turned off for short periods due to road works or other local authority maintenance.