Frequently Asked Questions
I am not sure what type of accommodation I want to book. Can you help?
Yes of course. We have intimate knowledge of all the accommodation and resorts on our website and we would be delighted to give you impartial advice on where would best suit you.
The property I want is booked out. Do you have any similar?
Yes we have multiple properties of similar types. As not all of our villas and apartments are featured on our website, we will be able to suggest and send you details of something similar.
Is the price you quoted me subject to change?
As soon as you receive a confirmation email from us that your booking is received, the cost of your holiday is fixed. There are no hidden extras.
What is included in the price?
Our prices are for the accommodation only and unless explicitly stated include cleaning, all utility costs and all local taxes. The price does not include flights or car-hire / transfers.
What is the payment required at time of booking?
A deposit of 30% is required at the time of booking. Fully payment is required for travel dates within 10 weeks of departure.
When is the balance due?
The balance payment for your holiday is 6 weeks prior to departure.
What payment do you accept?
We accept the following types of payment:
- Credit Card: There is a 2.9% surcharge for credit card payments
- Bank Transfer: You can pay direct from your bank to ours, avoiding any surcharges in the process. Details made available at time of booking or on request.
Can you provide transfers to and from the airport?
Sunboundvillas.com has preferred suppliers that do offer airport transfers and car rentals. We are happy to help you with your arrangements.
Can you reserve accommodation for me whilst I book my flights?
Absolutely. Contact us by phone or email and we will hold the property for you for 24 hours.
Is it possible to book a weekend break?
In peak season (July/August) our minimum stay is 7 days. In low and mid-season it may be possible to book for shorter periods of 5 nights.
I have children and need a cot, high chair and small bed. Can this be arranged?
Yes of course. They are listed under 'optional extras' on the booking form.
Can you arrange extra beds?
Yes these can be ordered at time of booking. Details can be found on the booking form under optional extras.
Are towels and bed linen provided at the villas/apartments?
Yes bathroom towels and bed linen are always provided at the properties. In some cases such as Dunas Douradas Beach Club, beach towels and robes are also provided. Please see the individual properties for more details.
We arrive late. Can you provide a food pack?
Yes. These are listed under 'optional extras' and can be ordered at time of booking. Food packs generally contain water, bread, milk, tea, coffee, cold meats, cheese etc.
Are hairdryers provided?
In some cases but generally you must take your own.
Will I need to take travel adaptor plugs?
Yes, the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.
Will I need to bring an iron?
No, all accommodation types have an iron and ironing board.
What time can we occupy the property? What time do we have to vacate?
You can occupy your holiday property from 4pm on your arrival day. We request that you vacate the property from 10.00am on day of departure to facilitate cleaning. If there is no one arriving on your day or departure it may be possible to stay a little later.
How do I collect the keys?
Details regarding key collection will be sent with your travel documents prior to departure. You will either be met at the villa or you can collect them at a nearby reception.
What travel documents will I receive with my booking?
Upon paying your final balance you will be sent the following:
- Resort and region information. This contains places of interest and local agent details.
- Directions from the airport to the property
- Key collection details
Who do I contact if something goes wrong in the villa?
Included in your travel documents will be details of your house manager who will be your first port of call in the unlikely event that something goes wrong or breaks down.
How can I contact you?
You can email us here, telephone 00 353 1 2130701 or request a callback.